Objective

To assist passengers in recovering items that have been left behind on our buses and to ensure a clear, consistent process for managing lost and found items.

Scope

This policy applies to all passengers, drivers, and staff involved in the operation and maintenance of our bus services.

Policy Details

1. Reporting Lost Items
   
   1. Passengers who have lost an item can report it by:

• • Calling our customer service hotline: 80007789
  • Submitting a form on our website: [https://intercity-buses.com/en/contact-form/]
  • Visiting the nearest bus depot or terminal office.

2. When reporting a lost item, please provide:

1. • A detailed description of the item (color, size, brand, unique features).
   • The bus route number, time, and date of travel.
   • Contact information (name, phone number, email).

2. Found Items on Buses

1. Drivers conduct end-of-route inspections for any unclaimed items
2. All found items are tagged with:
   • The date and route where the item was found.
   • The driver or staff member’s name who submitted the item.

3. Found items are transferred to the designated Lost and Found Central Office in Larnaca within 24 hours. Κεντρικό Γραφείο Απολεσθέντων στη Λάρνακα εντός 24 ωρών.
4. If the customer contacts within 24 hours and the bus is nearby, the delivery is made upon request

3. Claiming Found Items

1. Passengers claiming an item must:
   • Give a phone number and details of the incident.
   • Provide a description that matches the item and the route and day.
2. Items will only be released to individuals who can sufficiently prove ownership.

4. Storage and Retention

1. Items are stored at the Lost and Found Office for a maximum of 30 days. 30 ημερών.

• Perishable items are discarded within 24 Hours.

1. After the retention period:

• o Valuable items (e.g., electronics, jewelry) may be donated to charity or disposed.

1. • Unclaimed Passports will be submitted to the nearest Police Station.

5. Liability

1. The bus service is not responsible for the loss, damage, or theft of personal belongings.

2. Passengers are encouraged to keep their small belongings with them at all times.

6. Contact Information

For inquiries about lost items, contact:

• Phone 80007789
• Email: info@intercity-buses.com
• Office Hours: From Monday to Sunday from 08:00 - 21:00