Passenger Rights

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Rights of buses and coaches (E.K. 181/2011)

• Non-discrimination in terms of fares and contract terms against passengers - directly or indirectly - on the basis of their nationality,
• Non-discriminatory treatment of people with disabilities and people with reduced mobility as well as monetary compensation for the loss or damage of their mobility equipment in the event of an accident,
• The company does not implement a baggage compensation policy and bears no responsibility.

• Carrier grievance mechanism available to all passengers,
• Independent national bodies in each Member State mandated to implement the regulation and, where appropriate, to impose penalties.
• Establish minimum rules for the travel information of all passengers before and during their journey, as well as general information about their rights at terminals and online information services. Where possible, this information will be provided in an accessible form upon request, in particular for persons with reduced mobility,

Drivers are obliged to:

• To follow the regulations / instructions of the Management, the Supervisors and their work program.
• To comply with the Cypriot Legislation and to apply the traffic regulations.
• Stop the bus for disembarkation and boarding of passengers at the designated stops.
• To wear their official uniform.
• To behave politely and perform their duties properly.
• To drive without dangerous maneuvers, not to develop high speeds and not to start or stop abruptly.
• To come to work relaxed and not to consume alcohol, drugs or other psychotropic drugs during their service.
• Do not open the doors before the bus stops at the stop and do not start before all passengers have boarded or disembarked or before the bus doors close.
• Do not smoke inside the bus.
• Do not use a mobile phone while driving the bus.
• To provide the existing facilities on the bus and their assistance in the boarding and disembarking of passengers with special needs and people with disabilities or other mobility problems.
• Always be willing to provide information and serve passengers as best they can.
• To perform any task assigned to them by the organization and which is related to the work of the organization and their capacity as guides.
• Not to carry standing passengers or passengers carried in any part of the bus except the seats

The Commissary Auditors are obliged to:

• Carry out the audit with courtesy.
• To inform the passengers about the obligation to pay the fare.
• Post their special identity in a visible place during the audit.
• To inform the passengers about the exact reason for the imposition of the fine, in case of non-payment of the fare by the passenger.
• To inform the violators about the value of the provided fine, to collect the fine immediately and to issue a relevant receipt.

IntercityBuses bears no responsibility for violations of the regulations / instructions of the management and staff of IntercityBuses by the traveling public.Also, our company bears no responsibility for violations of the legislation of the Republic of Cyprus by the traveling public.

IMPOSITION OF A FINE:

In case a passenger is identified, in any control by auditors of the company or the Contracting Authority (Road Transport Department) does not have a valid ticket, he will be fined on the spot. The fine must be paid on the spot, to the auditor, who will issue a relevant receipt.

Passengers must:

• Get a ticket from the bus driver.
• To have the ticket with them when entering the buses but also during the whole route and to show it to the inspectors in case of control.
• To behave politely towards the official bodies of the Organization and / or the Contracting Authority (Department of Road Transport).
• To indicate in time their intention to board or disembark from the bus and to take care of their personal safety when boarding, staying and disembarking from the bus.
• Provide people with disabilities, pregnant women, parents with young children, and the elderly with pre-defined positions.
• Do not carry drugs, weapons, explosives or anything else that is illegal or dangerous to other passengers on the bus.
• Do not smoke, do not make noise, do not talk on a cellphone with an open ear, do not use an open ear radio and generally do not disturb the other passengers of the bus in any way.
• Do not contaminate, contaminate or damage any part of the bus or other IntercityBuses-owned facility.
• Do not cause tension or friction with IntercityBuses staff and comply with all IntercityBuses staff instructions.
• Not be standing on the bus or be carried in any part of the bus except the seats.

• The carriage of small pets inside the bus is allowed, under the responsibility of the passenger and at the discretion of the driver for the safety of the passengers.
  It is allowed ONLY if all of the following are observed,

1. They are accompanied by their owner or holder. The transport of unaccompanied animals is prohibited.
2. They must be placed throughout the journey in a special closed-type transport cage measuring up to 40cm long, 25cm wide, 25cm high.
3. The permissible weight, especially in the dog category, is up to 7-8 kg including the cage.
4. The container should be placed under or on the passenger's feet.
5. It is forbidden to transport more than 1 container with an animal inside the bus.

• It is allowed to transport inside the bus to GUIDE DOGS, under the responsibility of the passenger and at the discretion of the driver for the safety of passengers.

1. They must wear a muzzle.
2. They must have their health booklet with them.

Baggage that passengers may carry during their journeys: