1. General

This Privacy Notice sets out how INTERCITY BUSES (hereinafter referred to as “Company” or “We”) processes data, whether on individuals (including personal data in respect of individuals who are clients, intermediaries or other third parties that We interact with, or any individual who is connected to those parties) or otherwise. Where the data held are on individuals, this document also sets out the rights of those individuals in respect of that personal data.

This Privacy Notice has been prepared in accordance with the provisions of the EU General Data Protection Regulation (“GDPR”).

Any questions relating to this Privacy Notice or requests in respect of personal data should be directed to our Data Protection Officer (DPO) at dpo@intercity-buses.com

2.  Who we are 

INTERCITY BUSES was founded in 2010, for the purpose of executing all Public Transport Bus Routes within the geographic unoccupied area of Cyprus. Soon after it was formed, intercity buses signed a Concession Contract for Inland Bus Services with the contracting authority - the Department of Road Transport.

Investing in public transport creates benefits for the country and its citizens. The development of a complete transport network creates long-term benefits, contributes to the decongestion of cities, the protection of the environment and the saving of resources. At the same time, through our company, the thousands of tourists who visit Cyprus are facilitated, while the company's pricing policy is shaped in a way that supports young people, students and retirees.

The gradual renewal of the fleet and the continuous training of human resources create positive prospects for our company, for Cyprus and its citizens.

Logos – Colors

Cyprus Intercity Buses are already known as GREEN BUSES. The buses have the color Green which symbolizes the Green / environmental policy of the company. The logo consists of circular inverted arrows which symbolize continuous and regular routes and are the international symbol of recycling and environmental protection.

Our main offices are located at 4 Kilkis, Kizis Court Apt. 101, 6015, P.O. Box 40172, 6301 Larnaca, Cyprus.

We strive to protect personal data and apply high standards of conduct when it comes to privacy issues. We ensure that our employees are provided with the appropriate training in order to handle personal data promptly and in accordance with the laws. Furthermore, We endeavor to ensure that any parties with whom We co-operate apply the same high standards when it comes to data protection and privacy as We do.

3. Your personal information

When you visit one of our offices, our internet website(s), our social media pages, our online advertising channels or our representatives in various exhibitions (in Cyprus or abroad) we may ask you to provide us with certain information so that we can communicate with you about our products and services. You are not obliged to provide us with such information, but if you choose not to, you may miss out on events and special offers and certain services may not be available to you.

The personal information we will ask you to provide is the following:

• personal information We collect and use if you make a contract with us such as your name, surname, ID, Nationality, Country of Residence, Date of Birth, Title.
• contact details such as postal addresses, email addresses and telephone numbers, P.O Box, Country, Communication Language
• information required by us to meet legal and regulatory requirements
• financial information, such as payment related information and debit/credit card information
• visits to our offices
• personal information We collect and use from third parties
• CCTV footage
• any other information you may provide to us

4. Purpose of the Collection (general information and specific of the use of Motion Card)

Here at INTERCITY BUSES, We take your privacy seriously and will only use your personal information in accordance with our Personal Data Protection Policy, in order to communicate with you about our services and to improve the quality of our services.

Your data is processed in a legal, equitable and transparent manner, pursuant to the given parental consent of the parents/legal representatives/guardians with respect to personal data collected for students (if needed, for students under 14 years old), the contractual obligations of the company and the legitimate interest of the company. We collect your personal data for the purpose of the issuance of the Motion Cards, in the course of the transportation services via bus to customers in general:

1. To assess the efficiency of the routes.
2. To demonstrate compliance with its contractual obligations with the Ministry of Transport, c. Communications and Works and relevant guidelines issued from time to time.
3. Communications and Works and relevant guidelines issued from time to time.
4. To satisfy the legitimate interest of the company as to ensure the safety of the customers
5. To investigate and follow up on any comments, inquiries and complaints you may have and to resolve any disputes and problems which may have arisen with respect to the use of our services.
6. To obtain feedback from you that will help us to improve and/ or further the provision of our facilities and services.
7. To notify you about changes to our Service
8. To provide customer care and support
9. To provide analysis or valuable information so that we can improve the Service
10. To monitor the usage of the Service
11. To detect, prevent and address technical issues
12. To enable us to perform our obligations towards you.
13. To comply with a legal obligation to which we may be subject
14. Any other purpose specifically requested and/or agreed by you

Your personal information is processed and stored in our central offices located in Larnaca. It will be accessed only by our employees or contractors who are authorized to do so under a duty of confidentiality and only for the purposes stated above.

We use third party service providers to store and process personal data in certain ways which are useful for the purposes of our business. We use a cloud-based service provider which provides a Customer Relations Management software. These service providers are only allowed to process your personal data to the extent necessary to provide the services we have requested from them INTERCITY BUSES shall not carry out any automated decision-making activities, including profiling, using your personal information.

5. When filling out the Contact Form on our website (https://intercity-buses.com/en/contact-form/),you will be asked to provide:https://intercity–buses.com/en/contact–form/), θα σας ζητηθεί να παρέχετε:

• Title
• First Name
• Last Name
• E-mail
• Phone Number
• Fax ( optional )
• Address ( optional )
• Comments

6. How long we keep it

Your information will be kept only for as long as required to fulfil the purposes for which it was collected, in accordance with our Data Retention Policy. After the applicable retention period, your personal data will be irreversibly destroyed unless destruction is prohibited for legal, regulatory or technical reasons.

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please refer to our Data Retention Policy for more information on our personal data retention schedule.

Any requests for further information in relation to the continued processing of specific data and requests for destruction of data should be made to dpo@intercity-buses.com.

7. Your rights

Subject to the provisions of the GDPR, you have certain rights regarding the Personal Data we collect, process or disclose and that is related to you, including the right:

• to receive access to your personal data (right to access)
• to rectify inaccurate personal data concerning you (right to data rectification)
• to request deletion/erasure of your personal data (right to erasure/deletion, “right to be forgotten”)
• to receive the Personal Data provided by you in a structured, commonly used and machine-readable format and to transmit those Personal Data to another data controller (right to data portability)
• to object to the use of your personal data where such use is based on our legitimate interests or on public interests (right to object)
• in some cases, to request the restriction of processing of your personal data (right to restriction of processing)
• to withdraw the consent given to us regarding the processing of your personal data at any time. Note that any withdrawal of consent will not affect the lawfulness of processing based on consent before it was withdrawn.

Should you believe that any personal information we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted by contacting us at dpo@intercity-buses.comIn the event that you wish to complain about how we have handled your personal data, please contact INTERCITY BUSES Data Protection Officer at dpo@intercity-buses.com or in writing at 4 Kilkis, Kizis Court Apt. 101, 6015, P.O. Box 40172, 6301 Larnaca, Cyprus. We will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Office of the Commissioner for Personal Data Protection, at:

1 Iasonos Str.,

1082 Nicosia,

P.O. Box 23378,

1682 Nicosia

Tel: +357 22818456

Fax: +357 22304565

Email: commissioner@dataprotection.gov.cy

Changes to this Privacy Notice

INTERCITY BUSES keeps this Privacy Notice under review in order to ensure that it is in line with any changes to the laws relating to privacy and personal data. Any updates will be communicated to you promptly and shall also appear on the Firm’s website at [https://intercity-buses.com/en/privacypolicy/]

This Privacy Policy was last updated on 11/12/2024.